How can I clean the glasses? Can I use ultrasonic cleaning?
As this product contains electronic components, it is recommended that you use a dry glasses cloth to wipe the glasses. Do not use ultrasonic cleaning because it could damage the built-in microphones.
Where is the operation area for the tap / double-tap feature?
You can tap you anywhere on the frames or temples for the features.
Can the frame temples be heated and bent?
No. The frame temples of this smart eyewear product contain electronic components which could be damaged if the glasses are heated or bent, thus resulting in the product malfunctioning. However, you can bend a bit the end tips as it is adjustable for your head fit.
What should I do if my Solos glasses are uncomfortable to wear or feel too tight?
It is advised that you take your Solos glasses to an authorized Solos’ partnered optical shops for adjustment. If you are taking the glasses to an unauthorized repair center, do not allow your glasses to be heated up or bent, as this could damage the electronic functions.
Can the lenses be removed?
Yes, the lenses can be removed. If you need to remove your lenses to replace with another lenses, we advise you to do it at our partnered optical shops.
Do I have a prescription lens option for my Solos AirGo™ smart glasses?
For the prescription lens, you can take your Solos AirGo™ smart glasses to any optical eyewear shops to get your own prescription lenses because our frames are interchangeable.
What is the battery performance of Solos smart glasses?
Battery performance depends on the content played and the volume at which it is played. In typical usage, the Solos smart glasses battery lasts up to 16 hours on standby or approximately 3 hours of streaming music playback.
How to charge Solos AirGo™ smart glasses?
There are 2 methods to charge up the AirGo™ smart glasses.
Method (1) – Use the bundled pogo pin charging cable.
Connect pogo pins connector of the charging cable to AirGo™ charging port. Plug USB connector of the charging cable to USB charger or laptop. AirGo™’s LED shows in red color during charging and it turns to blue color after fully charged.
Method (2) – Use the mini charger for charging the extra left temple, keeping AirGo™ with all-day-long power.
Insert the left temple into the mini charger and meanwhile insert a type C cable which end connected to charger. The mini charger’s LED shows in red color during charging and it turns to blue colour after fully charged.
*Please note that AirGo™ will be automatically power off when it’s under charging. When disconnect pogo pins connector from AirGo™, AirGo™ will power on and reconnect to last paired phone automatically.
How many devices can pair with Solos smart glasses at once? What happens if I have several Bluetooth-enabled devices?
Solos smart glasses keep track of the last eight devices to have paired and connected with them, dropping the least recently used when a new one is paired.
When in Bluetooth mode, Solos smart glasses searches for and connects to the most recently connected active Bluetooth-enabled device. If that device is unavailable, Solos smart glasses will attempt the next most recently connected device.
How to connect the AirGo™ smart glasses to my smartphone?
Long press the multi-function button for 5 seconds to power on the AirGo™ smart glasses until its LED flashes in red/blue color and “Pairing” voice prompt is heard. Turn on Bluetooth connectivity of your phone and put AirGo™ right next to your phone. Open Bluetooth settings on your phone and select “Solos AirGo”. AirGo’s LED will flash in blue color only after it is paired to your phone. It is ready for call and music now. AirGo™ can be paired up to 8 devices. To learn more, please refer to the tutorial video.
How do I power on or power off the glasses?
Power On:
Before power on, please confirm that the left and right temples are attached to the AirGo™ glasses frame. Long press multi-function button for 2 seconds until Power Status voice prompt is heard, and it’s LED flashes in blue color. AirGo™ will reconnect to last paired phone automatically.
Power Off:
Method (1) – To power off AirGo™, long press Multi-function button for 3 seconds until “Power Off” voice prompt is heard, and its LED will turn off.
Method (2) – AirGo™ will power off automatically if it is not put on for 3 minutes.
To learn more, please refer to the tutorial video.
How do I control the volume on Solos smart glasses?
You can increase the volume by sliding backwards on the right temple (which means sliding toward to your ear). To decrease the volume, sliding forwards on the right temple (which means sliding away from the ear). To learn more, please refer to the tutorial video 6.
Does Solos smart glasses use bone conduction technology?
No, Solos smart glasses feature a semi-open dual-speaker design instead of bone conduction technology for the earphones. This design will not result in high vibration at a low frequency or a poor high-frequency response, and thus will not cause poor sound quality or distortion. The directional stereo speakers deliver high quality sound especially for listening 8D/9D music with Solos smart glasses.
What is the water resistance rating? Can I use AirGo™ during raining day?
Solos smart glasses – AirGo™ has equipped IP54, the international IP rating for both dust and water resistance, it is protected against water splash and rain from all directions.
How heavy are the Solos smart glasses?
The glasses (exclude the lenses) weigh below 30 grams, which is in the same range as regular glasses.
What is semi-open dual speaker design?
Unlike a general opened or sealed speaker, Solos smart glasses uses a directional stereo speaker design that transfers sound to your ears in a directive manner. The semi-open directional stereo speakers deliver excellent sound effects whilst they let you alert the surroundings to avoid unnecessary risks.
How long is the warranty?
The Solos smart glasses comes with a 12-month limited warranty.
What apps work with Solos AirGo™ ?
As all Solos smart glasses use Bluetooth connectivity, you can access any app that’s on your mobile device. Examples include:
- Music services like Spotify® and Apple Music
- Voice communication apps like Zello, WhatsApp and Skype
- Navigation apps like Google Maps or Waze
Are all phones compatible with Solos AirGo™ and Solos Sport?
Solos Smart Glasses are compatible with most devices that have the following operating systems (Apple iOS 11 and higher, Android OS 8.0 and higher.)
Will the AirGo™ mobile app get automatic updates and new features in the future?
AirGo™ mobile app supports both Android and iOS. We will continue to maintain the mobile app updated to enhance new features and customer feedback. The mobile app auto-updating features shall depend on your smartphone setting, so please check your mobile phone setting.
I have no idea whether your smart glasses styles are suitable for me or not. How can I know it before purchasing?
You can download our App – “Solos VTO” to virtually try on the Solos Smart Glasses. Just download Solos VTO for free. Try it, have fun and welcome to share Solos VTO around.